Shipping Policy
Thank you for choosing Inspirationserenity for your outdoor gear needs! We are committed to providing our customers with reliable and transparent shipping options for all outdoor equipment purchases. Please review our shipping policy below to understand how we handle your orders.
Shipping Locations
We currently only ship within the United States.
Handling Time
All orders are processed within 1-3 business days. Orders placed after 5:00 PM (GMT-05:00) Eastern Standard Time (New York) will be processed the next business day.
Shipping Timeframe
Once your order has been processed, your package will typically arrive within 3-7 business days.
Please note that these are estimates, and actual delivery times may vary due to factors such as weather conditions, holidays, and carrier delays.
Shipping Costs
We are pleased to offer free shipping on all items across the United States. There are no minimum purchase requirements to qualify for free shipping.
About Taxes
We are pleased to inform you that we do not charge any taxes or additional fees for any goods purchased in our store. The price you see at checkout is the final price you will pay—there are no hidden charges!
Order Tracking
After your order has shipped, you will receive a confirmation email with tracking information. You can track your package through the carrier's website using the tracking number provided.
Damaged Items
In the event that your order arrives damaged, please reach out to us immediately at info@inspirationserenity.com. Include your order number and photos of the damage so we can assist you promptly.
Delays
While we do our best to ensure timely delivery, please be aware that shipping times may be affected by factors beyond our control, such as weather conditions, holidays, or carrier delays. If you experience a delay, please feel free to contact us for assistance.
Missing or Lost Packages
If you believe your package is missing or lost, please contact our customer service team at info@inspirationserenity.com within 48 hours of the expected delivery date. We will work with our shipping partner to resolve the issue as quickly as possible.
Changes to This Policy
We may update our shipping policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions or concerns regarding your order or our shipping policy, please feel free to reach out to our customer service team at info@inspirationserenity.com.
Thank you for choosing Inspirationserenity! We look forward to helping you gear up for your outdoor adventures.