Return and Refund Policy

Thank you for shopping with Inspirationserenity! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Please read our return and refund policy below:

1. Return Eligibility

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In its original packaging.
  • Accompanied by a receipt or proof of purchase.
  • Items must be returned within 7 days of receiving the return authorization.

Non-Returnable Items

  • Gift cards
  • Clearance items or items marked as final sale
  • Used or damaged items
  • Personalized or custom items

2. Return Window

You have 30 days from the date of delivery to initiate a return. This policy applies to all outdoor gear products unless otherwise specified.

3. How to Initiate a Return

1. To start a return, you can contact us at info@inspirationserenity.com, please provide customer support with your Full Name, Email, and Order number and briefly describe the reason why you want to return the product. If your return is accepted, we’ll send you a Return shipping label within 1-3 business days, as well as instructions on how and where to send your package.

2. Re-pack your product safely and securely attaches the provided order number to the package and send us the returning products to the Return address given to you by our customer support team. Please note, that we will only be able to accept returned products only if they will have the order number attached and are sent to our indicated Returns address. (The package must be returned in the original packaging with all parts, accessories and user manuals attached.)

3. Send us the tracking number of the returning parcel and your order number. Returns without tracking numbers might be refused by our warehouse, please make sure to use registered mail or other trackable shipment method and don’t forget to provide us with the tracking number.

4. After our warehouse receives your return, we will evaluate the contents of your package and decide whether to issue a refund. Once we complete the assessment, we will issue your refund.

Items sent back to us without first requesting a return will not be accepted.

5. Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

6. Restocking Fee

We do not charge the restocking fee.

7. Exchanges

We do not accept exchanges. If you would like to exchange an item for a different size, color, or product, please follow the return instructions above and place a new order for the desired item.

8. Damaged or Lost Packages

If your package is damaged upon arrival or if you believe it has been lost in transit, please contact us within 48 hours of receiving your order. We will work with you to resolve the issue promptly.

9. Refunds

Once we receive and check the returned items:

For items in line with our return policy, We will process a full refund within 2 working days. Once your refund has been processed, we will inform you by email. Please keep in mind that it may also take some time for your payment institution to process and post your refund.

11. Contact Us

If you have any questions about our Return and Refund Policy or need further assistance, please feel free to reach out to our customer service department:

Contact Email: info@inspirationserenity.com
Phone Number: 1-430-333-0912
Company Name: Inspiration Serenity International LLC
Address: 43007 Ben Branch Farms Ln, Callahan, FL 32011

Thank you for choosing Inspirationserenity for your outdoor gear needs! We appreciate your business and look forward to serving you again.